Clear terms. No tricks.

Effective from 17 April 2026

These Terms of Service ("Terms") govern the relationship between the operator of Web by Voice and its international (non‑Czech) customers. By placing an order you agree to these Terms. If anything is unclear, email us at [email protected] — we'll gladly explain.

1. Operator

Trenér svobody s.r.o., Company ID: 142 43 440, registered at Velehradská 2340/7, Vinohrady, 130 00 Praha 3, Czech Republic, recorded in the Commercial Register maintained by the Municipal Court in Prague (the "Operator").

Contact email: [email protected]
Website: webbyvoice.com

2. Definitions

Service / Web by Voice — fully managed website creation and maintenance where you communicate with an AI web builder via Telegram (text and voice). We take care of everything else (hosting, WordPress, backups, updates, security).
User / Customer — the natural or legal person who ordered the Service.
Consumer — a natural person entering into the agreement outside their business activity.
Customer Website — the WordPress instance operated for the Customer on our infrastructure.
Telegram bot — the product interface through which the Customer submits instructions and receives responses.
Subscription — the recurring payment for the Service in the selected plan.

3. Conclusion of the agreement

You order by completing the form on the website and submitting payment through Stripe, or by upgrading from a trial/preview.
The agreement is concluded when payment is confirmed and the Operator activates access (Telegram bot, WordPress provisioning).
These Terms form an integral part of the agreement.
The agreement is concluded in English (or Czech, where elected). The Operator archives it electronically.

4. Description of the Service

The Service includes:

building your website based on your inputs (texts, images, briefing via Telegram or Google Drive);
provisioning a WordPress instance on our infrastructure;
domain registration or connection (DNS via Cloudflare);
ongoing edits driven by your Telegram instructions (text or voice);
hosting, automated backups, WordPress and plugin updates;
security monitoring (firewall, hardening);
technical support within the selected plan.

The specific scope (number of edits, response speed, extras such as e‑commerce, membership areas, SEO articles) follows the current pricing and plan description published at webbyvoice.com.

5. Prices and payment

Prices are displayed as monthly or annual (discounted) subscriptions in EUR or USD, depending on the Customer's location.
The Operator is a VAT registered entity. VAT is applied according to the Customer's location and the EU reverse-charge mechanism where applicable.
Payment is processed via Stripe. Card numbers and CVV never reach the Operator.
Subscriptions renew automatically on the same day of the month (or year). The Customer may cancel renewal at any time by email.
An electronic invoice (tax document) is issued and sent by email after each payment.
If a subscription is not paid on time, the Operator may suspend the Service and Customer Website until payment is received.

6. Duration and termination

The agreement is concluded for an indefinite period with monthly (or annual) renewal.
The Customer may terminate the Service at any time by emailing us. Termination takes effect at the end of the already-paid period.
The Operator may terminate the Service with 30 days' notice (or immediately in case of material breach — e.g. AI abuse, spam, copyright or legal violations).
Upon termination the Customer receives a full export of the WordPress site (database + files) within 14 days — the website belongs to the Customer. No vendor lock‑in.

7. 30‑day money‑back guarantee

Every product comes with a 30‑day money‑back guarantee. If it's not a fit, just email us and we'll refund you. No questions asked.

The guarantee applies for 30 days from the first payment (or the first payment after ordering any new product).
To use it, send an email to [email protected].
We refund to the same card used for payment, typically within 5 business days.
The Customer Website we built remains available for the already-paid period and is then deactivated.

8. Complaints and defects

If the Service doesn't work as it should (outage, AI builder error, undelivered edit), email a complaint to [email protected].
We resolve it within 30 days at the latest. Typically we resolve complaints within hours.
Legitimate complaints are resolved at no cost — usually by immediate fix or re‑delivery of the missed edit.

9. Customer content and AI

The Customer retains ownership of all content provided to the Service (texts, photos, videos, logos).
The Customer is responsible for having the required rights (copyright, license, trademark) and that the content complies with applicable law.
The Operator reserves the right to refuse or terminate sites that promote hate, illegal activity, CSAM, phishing, malware, copyright infringement, etc.
AI-generated outputs (texts, design suggestions) belong to the Customer for their commercial use. Neither the Operator nor AI sub-processors claim ownership of outputs generated for the Customer.
AI may occasionally make mistakes or not deliver exactly what the Customer wanted. In such cases, just email us and we'll fix it at no extra charge.

10. Limitation of liability

The Operator is not liable for damage caused by third-party outages (Stripe, Telegram, Cloudflare, Hetzner, Anthropic, OpenAI, Google) that could not be reasonably foreseen and avoided.
The Operator is not liable for lost business opportunities, lost profits, or indirect damages caused by temporary unavailability of the Customer Website.
The Operator's total liability for damages is limited to the amount paid by the Customer for subscriptions in the 12 months preceding the event that caused the damage.
This limitation does not apply to damages caused intentionally or by gross negligence.

11. Personal data

The terms of personal data processing are described separately in the Privacy Policy (GDPR), which forms an integral part of these Terms.

12. Data Processing Agreement (DPA)

This section serves as the Data Processing Agreement under Art. 28 GDPR. It is concluded with every Customer whose website contains a feature collecting personal data from third parties (contact form, orders, newsletter, reservations, etc.). By signing the order (agreeing to these Terms) this Agreement is concluded.

12.1 Parties and roles

Controller — the Customer (website operator), identified in the order.
Processor — the Operator (Trenér svobody s.r.o., Company ID 142 43 440), see section 1.

12.2 Scope, nature, and purpose

The Processor processes, on behalf of the Controller, personal data of third parties obtained via the Controller's website. Nature of processing: collection, storage, structuring, retention, display to the Controller, and erasure. Purpose: operating the Controller's site and making data accessible to the Controller for their needs.

12.3 Categories of subjects and data

Data subjects: visitors of the Controller's site, their customers, newsletter subscribers, and other persons who voluntarily submitted data.
Categories of data (typically): first and last name, email, phone, address, company, VAT ID, message content, IP address, submission time, user-agent, cookies (if deployed by the Controller).
The Processor does not process special category data (health, political views, biometrics) unless agreed in writing separately.

12.4 Processor obligations

process personal data solely on documented instructions of the Controller;
ensure confidentiality of all personnel authorized to process data;
implement appropriate technical and organizational measures per Art. 32 GDPR: HTTPS/TLS, encrypted backups, daily backups with 30‑day retention, firewall, brute-force protection, regular WordPress updates;
assist the Controller in fulfilling data subject rights (access, rectification, erasure, restriction, portability) within 7 business days of instruction;
notify the Controller of a personal data breach within 72 hours of awareness (Art. 33 GDPR);
at the end of the agreement, either return or delete the data at the Controller's choice (30‑day window during which export is possible);
allow the Controller to audit up to once a year at the Controller's expense (30 days' notice).

12.5 Sub‑processors

The Controller grants the Processor general authorization to engage the sub-processors listed in the Privacy Policy (section "Who we share data with"). The Controller will be notified by email at least 30 days in advance of any planned change or addition of a sub‑processor, with the right to object. All sub-processors are bound by the same level of protection.

12.6 International transfers

Some data is transferred outside the EU (typically USA, UAE) through sub‑processors. Transfers are secured by EU Standard Contractual Clauses per Commission Decision (EU) 2021/914, or under the EU‑US Data Privacy Framework for certified providers.

12.7 Controller obligations

collect personal data in compliance with GDPR (valid legal basis for each processing activity);
inform data subjects per Art. 13/14 GDPR — publish a privacy policy on the website naming Web by Voice as a processor;
give the Processor only instructions compliant with applicable law;
pay the subscription on time.

12.8 Liability

The Processor is liable for damages only where it breaches obligations directly imposed on processors by GDPR, or acts outside the Controller's instructions. The Controller is liable for the lawfulness of data collection and the content of the website. The Processor's maximum liability towards the Controller is 12× the monthly subscription.

12.9 Duration

This Agreement is concluded for the duration of the subscription. It automatically ends with the termination of the main agreement, except for the obligation to return or erase data within 30 days after termination.

Contact for GDPR / DPA matters: [email protected].

13. Communication

The Customer submits ordinary website-edit instructions to the AI builder through their Telegram bot (the product interface). For official matters (invoices, termination, withdrawal, complaints, guarantee claims), the sole binding channel is email [email protected] and the Customer's email on file.

14. Changes to the Terms

The Operator may reasonably amend these Terms. Material changes will be communicated by email at least 30 days in advance. If the Customer does not accept the changes, they may terminate the Service before the changes take effect at no cost.

15. Governing law and disputes

These Terms are governed by the laws of the Czech Republic, including the Civil Code (Act No. 89/2012 Coll.) where applicable.
The parties will first attempt to resolve any dispute amicably.
For court disputes, the general courts of the Czech Republic have jurisdiction.
Consumers based in the EU may also use the European ODR platform for out-of-court dispute resolution.

16. Final provisions

If any provision of these Terms is found invalid, the remaining provisions remain in force.
The current version of these Terms is always available at webbyvoice.com/en/terms/.

These Terms take effect on 17 April 2026.